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RULES AND REGULATIONS FOR PASSENGER CRUISES ON THE GDAŃSKI BARGE

These Terms and Conditions take effect on October 5, 2026. They apply to tourist passenger cruises on wooden galar-type boats offered under the Galar Gdański brand. For reservations made before that date, the Terms and Conditions accepted at the time of purchase apply.

1. Operator and departure point

1. The operator of the cruises is the Galar Gdański Foundation, with its registered office at ul. Szafarnia 11, apt. F8, 80-755 Gdańsk, entered in the National Court Register under KRS number 0000716387, NIP 9571101331, REGON 369372856 (hereinafter: “Operator”).
2. The Galar Gdański Marina is located at 1/G Dokowa Street, 80-863 Gdańsk. The cruise begins and ends at the location specified in the offer or by the staff.
3. Tickets are available at www.galar.org, at the Yard.Cafe bar during its hours of operation, and—if the offer is available there—through third-party sellers.

2. Terms and Conditions and Conclusion of the Contract

4. The Terms and Conditions are available prior to purchasing a ticket at www.galar.org and at the point of sale at the marina. The operator also makes them available before entering the marina grounds. When purchasing through an intermediary, the terms of purchase and information about the Terms and Conditions should be provided by the seller prior to purchase.
5. The customer is required to review the terms and conditions before purchasing a ticket, and each passenger must do so before boarding. Ignorance of the safety rules does not exempt a passenger from the obligation to comply with them. If in doubt, passengers should consult the crew before boarding. By making a purchase from the Operator, the customer accepts the terms and conditions provided to them prior to entering into the contract. Passengers are required to follow safety rules and the captain’s instructions.
6. Information regarding the price, date and time, estimated duration, and route of the cruise is provided in the offer at the time of purchase. In the event of a discrepancy between the general description and the information regarding a specific cruise, the information provided for that cruise shall prevail, subject to the changes permitted by these terms and conditions.

3. Tickets, Reservations, and Punctuality

7. The maximum number of people on the boat is 12 passengers and 2 crew members. Every person, including infants, counts toward the passenger limit. The limits specified in the vessel’s documentation must not be exceeded.
8. A group larger than the capacity of a single boat will be divided among the appropriate number of boats. When separate reservations are purchased for the same time, the Operator may combine passengers across boats. Passengers from a single reservation may be split among boats if required by capacity limits or to ensure a safe voyage. Purchasing tickets for the same time does not guarantee that passengers will be on the same boat, unless the Operator has confirmed this in writing.
9. Passengers should arrive at the check-in area at least 15 minutes before the scheduled departure time and have their tickets ready for inspection. The boat may depart at the scheduled time. In the event of a passenger’s tardiness or failure to appear, the Operator is under no obligation to delay the trip, provide an alternative departure time, or refund the ticket price, subject to mandatory legal provisions.
10. A customer who purchased a ticket directly through the system at www.galar.org may cancel the reservation or change its date or time without an additional fee no later than 24 hours before the scheduled departure time. If canceled within this timeframe, the customer is entitled to a full refund of the ticket price. Cancellations or changes can be made independently through the booking system; if the system does not offer this option, please contact hello@galar.org. The operator will process the refund without undue delay after the reservation has been successfully canceled. Refunds are issued via the original payment method, unless another method has been agreed upon with the customer at no additional cost to the customer. The time it takes for the funds to be credited depends on the payment processor and the customer’s bank. After 24 hours have elapsed, the customer is no longer entitled to a free change or cancellation under the terms specified in this section. The rules for cancellation, rescheduling, and refunds for tickets purchased through third-party agents are determined by the seller, subject to the customer’s rights against the Operator regarding the performance of the voyage.
11. The consumer is not entitled to the statutory 14-day right to withdraw from a distance contract for a passenger cruise. In the case of passenger transportation services, this is based on Article 3(1)(4) of the Act of May 30, 2014, on Consumer Rights. In the case of leisure services, if the contract specifies the date or period of their provision, Article 38(1)(12) of that Act applies. This does not preclude the rules regarding free changes or cancellations specified in point 10 or other rights granted by the Operator or arising from applicable laws.
12. It is prohibited to offer or resell tickets for a profit without the Operator’s consent. The Operator may refuse to honor a ticket if it has reasonable grounds to believe that it is counterfeit, canceled, has been used previously, or was obtained through fraud. To the extent possible, the Operator will allow the purchaser to demonstrate that they are entitled to use the ticket. The mere suspicion of resale does not deprive the customer of their rights under the law.

4. Safety and Conduct on Board

13. The captain is in charge of the vessel and makes decisions regarding safety. Passengers must immediately and precisely follow the captain’s instructions, as well as those of the crew, regarding safety, boarding, disembarking, and the organization of the cruise. Participation in the cruise requires physical ability sufficient to safely board and disembark from the boat.
14. While the vessel is underway, during maneuvers, when passing other vessels, and when passing under bridges and footbridges, passengers are not permitted to:

• stand up or move around the boat without the helmsman’s permission;
• change seats or switch places without the helmsman’s permission;
• lean over the side of the boat, put your hands in the water, or raise your hands or objects above your head;
• grab onto bridges, footbridges, other vessels, or the boat’s fenders;
• impede the helmsman’s ability to steer the boat or obstruct his field of vision.

15. When water depth or clearance beneath the vessel requires it, passengers must, at the helmsman’s instruction, duck their heads and remain in their seats until the vessel has safely passed through.
16. Each boat is equipped with the safety equipment required for that particular vessel. Life jackets for all passengers, available in various sizes, are provided on board. Passengers 18 years of age or older decide for themselves whether to wear a life jacket during the cruise and are responsible for their decision. Every person under the age of 18 is required to properly wear a properly fitted life jacket for the entire cruise. Notwithstanding the above rules, the captain may require any passenger to wear a life jacket if cruise conditions or safety considerations so require. Passengers are required to comply with such instructions. The guardian of a minor is responsible for assisting in the selection and proper donning of the minor’s life jacket.
17. The boat has an open deck. Passengers should dress appropriately for the weather and conditions on the water. The operator does not guarantee that the cruise will take place in conditions sheltered from rain, wind, sun, or cold temperatures.
18. It is prohibited to throw any objects or trash into the water. At the marina, please use the designated containers and sort your trash.
19. You must not board or remain on board in a condition that may endanger safety, interfere with the operation of the vessel, or compromise the safety and comfort of others, particularly while under the influence of alcohol or intoxicating substances. The captain may refuse boarding or instruct a passenger to disembark at a safe location. If the reason is the passenger’s behavior or condition, the Operator may refuse to refund the price for the unused portion of the Service. Consumption of alcohol on board is permitted only with the prior, express consent of the skipper; such consent may be revoked.
20. A passenger whose behavior endangers safety, damages property, harasses others, or fails to follow the captain’s instructions may be asked to change their behavior or disembark at a location and time determined for safety reasons. The operator may interrupt the cruise if continuing it poses a risk. The incident will be recorded by the crew.

5. Minors and Animals

21. A person under the age of 18 may participate in the cruise only under the direct supervision of a parent or adult guardian. The guardian is responsible for the minor’s care throughout their stay at the marina and during the cruise, and is liable for the minor’s compliance with safety instructions and for any damage caused by the minor’s fault, to the extent provided by law.
22. You may bring a well-behaved pet on board, provided it does not pose a threat to passengers, crew, or the animal itself, and does not interfere with the safe operation of the voyage. Dogs must be kept on a leash and wear a muzzle. The requirement to keep dogs on a leash and wear a muzzle does not apply to service dogs, including guide dogs, accompanying persons with disabilities in accordance with the provisions of applicable regulations. The animal’s owner or guardian must maintain constant control over it, clean up after it, and be liable for any damage caused in accordance with the law. The driver may refuse to transport an animal or may terminate its transport if the animal’s behavior poses a threat, taking into account the statutory rights of persons using service dogs.

6. Luggage, Food, Beverages, and Amenities

23. Due to limited space and the need to keep passageways and evacuation routes clear, bicycles and any items that obstruct movement or may pose a safety hazard are not permitted on board. There are bicycle racks at the marina. If you wish to leave larger luggage at Yard.Cafe, you must arrange this with the staff before handing it over. The operator is not responsible for luggage that the staff has not taken into custody. Liability for items taken into custody is governed by applicable regulations.
24. As a general rule, you may not bring your own drinks or snacks on board or consume them there. Products purchased at Yard.Cafe are permitted. This prohibition does not apply to medications, baby food, or products necessary for health reasons. Alcohol purchased at Yard.Cafe may be brought on board and consumed only with the helmsman’s prior consent.
25. There are no restrooms on the boats. Passengers can use the free restrooms at the marina before or after their cruise.
26. Smoking—including tobacco products, e-cigarettes, and similar devices—is prohibited on board and under the marina tent. Smoking is permitted only in the designated outdoor area of the marina.

7. Changes and Cancellation of a Cruise

27. The operator may cancel a voyage, delay its departure, shorten it, change its route, or interrupt it when required by the safety of passengers or the crew, the technical condition of the vessel, orders from the relevant authorities, the closure or restriction of a waterway, or other circumstances beyond the Operator’s reasonable control. Such circumstances may include, among others, thunderstorms, strong or gusty winds, high water levels, heavy rainfall, malfunctions, blockages, or work on the waterway.
28. Whenever possible, the Operator will notify the customer of any changes or cancellations prior to the cruise, using the contact information provided at the time of purchase. If a cruise is canceled, the customer may choose between a refund for the unused portion of the service or a free rescheduling. For tickets purchased through an agent, the refund will be processed through the seller or another entity authorized under the contract and applicable regulations. If the cruise is interrupted for reasons attributable to the Operator, the customer is entitled to a pro-rata refund for the unused portion of the service. In all other cases of cruise interruption, the customer retains the rights provided by applicable regulations.
29. The route and duration of the cruise are subject to change due to safety reasons, instructions from the relevant authorities, or conditions on the waterway. The operator will notify passengers of any significant changes as soon as possible. If the change results in the failure to provide a substantial part of the purchased service, the customer retains the rights provided by law. A minor organizational or route change that does not alter the essential nature of the cruise does not automatically entitle the customer to a full refund.

8. Complaints and Purchases Through Intermediaries

30. Complaints regarding the cruise can be submitted to hello@galar.org or by phone at +48 500 609 999. To ensure prompt processing, please provide your reservation number, the date and time of the cruise, a description of the incident, and your preferred resolution. The request to report the issue as soon as possible is intended to verify the circumstances and does not limit statutory deadlines or the customer’s rights. The operator will respond to the complaint within 14 days of receiving it. The response will be sent to the customer via email to the address provided by the customer. If the customer does not provide an email address, the response is sent in writing or on another agreed-upon durable medium. In the case of a consumer complaint, failure to respond within the specified time period constitutes acceptance of the complaint, unless otherwise provided by separate regulations.
31. If a ticket was purchased through an intermediary, the customer should direct any issues regarding payment, cancellation, or refunds to the seller, in accordance with that seller’s terms of purchase. Complaints regarding the cruise itself may be submitted to the Operator. This provision does not exclude the customer’s rights against the seller or the Operator’s liability for obligations arising from applicable laws.

9. Liability

32. Passengers should exercise caution, follow the rules and the captain’s instructions, and refrain from any actions that endanger people, the boat, or the infrastructure. Passengers are liable for any damage they cause intentionally or as a result of a culpable violation of the rules, in accordance with the law. Guardians are responsible for supervising minors in accordance with the regulations.
33. The Operator is not liable for items left unattended on the boat or for luggage that it has not taken into its custody. This provision does not exclude the Operator’s liability under applicable law, including liability for damages caused by the Operator’s or the crew’s wrongful acts or omissions.

10. Personal Information and Image

34. The Galar Gdański Foundation is the controller of personal data related to reservations, cruise operations, and complaints. Contact regarding data matters: hello@galar.org. Detailed information about the purposes and legal bases for processing, retention periods, data recipients, and the rights of data subjects is provided prior to the submission of data in a separate privacy notice on the Operator’s website and at the point of sale.
35. Video surveillance at the marina is conducted for security and property protection purposes. The monitored area is marked.

11. Final Provisions

36. In matters not covered by these Terms and Conditions, Polish law shall apply. Any disputes shall be resolved by the courts having jurisdiction in accordance with applicable law; these Terms and Conditions do not impose a specific court of jurisdiction on the consumer.
37. The current version of the terms and conditions is available at www.galar.org, as well as at the point of sale and at the entrance to the marina. The operator makes the terms and conditions available in a format that allows customers to review them before purchasing a ticket.